Contact Us
Reach a person at Ravi Furnitures — for an order, a return, a warranty claim, a bulk enquiry, or a formal grievance. This page carries the disclosures required of an e-commerce entity under the Consumer Protection (E-Commerce) Rules, 2020, and the grievance and data-protection contacts required under those Rules and the Digital Personal Data Protection Act, 2023.
Who you are dealing with
Ravi Furnitures Manufacturers & Dealers of All Types of Furniture
- Legal status: Sole proprietorship — proprietor: Mr. Jagadish Yalavarthi. As a sole proprietorship, the legal seller for every order is the proprietor, trading as Ravi Furnitures.
- Principal place of business & manufacturing unit: 10/42, APIIC Green Field road, Mallavalli Industrial Area, Mallavalli, Krishna District, Andhra Pradesh – 521111, India
- Branch: Nunna Mango Market, Vijayawada, Andhra Pradesh
- GSTIN: 37AOBPY0245C1Z5
- Online store: www.ravifurnitures.in
Customer support
For anything about an order you have placed or are about to place — delivery dates, changes, invoices, installation, or a product question before you buy.
- Email: support@ravifurnitures.in
- Phone: +91 78932 47773
- Hours: Monday–Saturday, 10:00 AM – 7:00 PM IST (closed on Sundays and public holidays)
Have your order number ready. It is in your confirmation email and on your invoice, and it is the fastest way for us to find your order. If you write outside working hours, we reply on the next working day.
What to contact us about, and where
| If you want to… | Write to | Typical response |
|---|---|---|
| Ask about an order, delivery or invoice | support@ravifurnitures.in | Same or next working day |
| Start a return or report transit damage | support@ravifurnitures.in | Same or next working day |
| Make a warranty claim | support@ravifurnitures.in | Same or next working day |
| Raise a formal grievance | grievance@ravifurnitures.in | Acknowledged within 48 hours |
| Exercise a data-protection right | grievance@ravifurnitures.in | Acknowledged within 48 hours |
| Enquire about bulk, trade or institutional orders | support@ravifurnitures.in | Within 2 working days |
Returns, warranty and delivery are governed by our Return Policy, Warranty Terms and Shipping Policy — those pages set out the timelines and what is covered. Photographs of the item and its packaging help enormously with a damage or defect claim, so please attach them if you can.
Grievance Officer
Appointed under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023. The same officer handles consumer grievances and data-protection requests.
- Name: Mr. Jagadish Yalavarthi
- Designation: Proprietor & Grievance Officer
- Email: grievance@ravifurnitures.in
- Phone: +91 78932 47773
- Postal address: Ravi Furnitures, 10/42, APIIC Green Field road, Mallavalli Industrial Area, Mallavalli, Krishna District, Andhra Pradesh – 521111, India
How we handle a grievance. We issue a unique complaint reference (ticket) number for every grievance, acknowledge it within 48 hours of receipt, and resolve it within one month of receipt, as the Rules require. If a matter will take longer, we tell you why and give you a revised date rather than leaving you waiting.
Please tell us, where you can: your order number, what went wrong, when it happened, what you would like us to do, and any photographs. None of this is a precondition to raising a grievance — it simply lets us resolve it faster.
If you are not satisfied with our response
Your statutory rights come first, and nothing here limits them.
- You may approach the consumer forum / commission where you reside or work under the Consumer Protection Act, 2019. We do not require you to arbitrate or to give up access to the consumer forums.
- You may file a complaint on the National Consumer Helpline (1915) or at consumerhelpline.gov.in.
- For a data-protection complaint under the DPDP Act, 2023, you may approach the Data Protection Board of India after raising the matter with our Grievance Officer.
Notices
Formal and legal notices should be sent to grievance@ravifurnitures.in and by post to:
Ravi Furnitures 10/42, APIIC Green Field road Mallavalli Industrial Area, Mallavalli Krishna District, Andhra Pradesh – 521111, India
A notice to us is deemed received on the earlier of the day we actually receive it and five (5) working days after it is sent, provided it was correctly addressed. We send notices to the email address or phone number associated with your account or order.
Related pages
- Privacy Policy — how we collect, use and protect your personal data
- Terms & Conditions — the terms governing the site and your purchases
- Return Policy — returns, refunds and pickups
- Shipping Policy — delivery timelines and charges
- Warranty Terms — what is covered, and for how long
- FAQ — quick answers to common questions